- Never argue; instead agree.
- Never reason; instead divert.
- Never shame; instead distract.
- Never lecture; instead reassure.
- Never force; instead reinforce.
- Never say “Do you remember?” instead, say “I remember…”
- Never say “I told you;” instead, repeat.
- Never say “You can’t;” instead, say “Do what you can do.”
- Never command, demand, or condescend; instead, encourage and praise.
