- Never argue; instead, agree.
- Never reason; instead, divert.
- Never shame; instead, distract.
- Never lecture; instead, reassure.
- Never force; instead, reinforce
- Never say “Do you remember?”
instead, say “I remember….” - Never say “I told you;” instead, repeat.
- Never say “You can’t;” instead, say “Do what you can do.”
- Never command, demand, or condescend; instead, encourage and praise.